Suttons Customer Care: We're here to help
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Tell us about your experience
If you have feedback about your most recent encounter with our team, or any suggestions as to how we can improve, we would love to hear it.
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We care about the experiences our team provide to our customers.
Our Customer Care Department is an independent team who are wholeheartedly committed to achieving the best possible outcomes or providing your positive feedback to our team members. We are committed to learning how we can continually improve our service. It’s not just customer service, it’s customer care.
SUTTONS LIFECYCLE PROGRAM
Your journey with Suttons is just beginning and we will assist with continually providing seamless automotive ownership and trusted service. Our friendly team of customer-focused specialists are knowledgeable and offer a tailored approach customised to you, and designed to increase your satisfaction with the overall vehicle purchase and ownership process.
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FREQUENTLY ASKED QUESTIONS
Complaints process (call, email, submit enquiry), We receive your complaint and aim to be in contact with you within 2 business days, We investigate and aim to provide an outcome within 10 business days.
- Contact the dealership directly.
- If a closed dealer, email customercare@suttons.com.au or call us on 0287118619
Email customercare@suttons.com.au or call us on 0287118619.
Email data@suttons.com.au with your contact details and request, or call us on 0287118619.
Refer to our Suttons Auto Protection Plan page for more information.
Please visit https://app.schmickclub.com/memberships/requestrepair#request-repair-form to make a claim.
Call our friendly service booking team on 0287118611
Call our friendly service booking team on 0287118611